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Hope & Healing Strategic Plan

Hope and Healing is dedicated to providing comprehensive services for Substance Use Disorders (SUD) and Mental Health (MH). This strategic plan outlines our approach to meeting the immediate needs of our clients while setting them up for long-term success. Our key focus areas include improving service delivery, actively involving the community, and addressing the social factors that impact health.

KEY STRATEGIC GOALS

Increase Client Beds in Residential Setting

Expand residential capacity by adding 10 new beds to meet community needs through facilities assessment, site renovation, and program development.

‣ Update: A new 10-bed Behavioral Health Residential Facility (BHRF) was licensed by DHS. The organization is actively seeking staff to open the facility in September 2025.

Secure Diverse and Sustainable Funding Sources

Establish partnerships with managed care plans and commercial insurers to diversify funding, including researching partners, developing proposals, and negotiating contracts.

‣ Update: New contracts secured with Tricare, TriWest, and Aetna. Contract approval also received from Mercy Care. Cigna is expected to become active in August 2025. This strengthens financial stability, mitigating the threat of economic downturns identified in the SWOT analysis.

Community Engagement and Quality Improvement

Achieve excellence in care by fostering strong relationships with community stakeholders and former clients, including accreditation, quality improvement, and community partnerships.

‣ Update: CARF re-accreditation inspection scheduled for September 22-24, 2025. An "Employee of the Month" program has been implemented, and a New Employee Training Program is being developed and will be finalized by Aug-September 2025. This aims to build on the SWOT's identified strengths of strong staff support and improve communication scores and quality of care by

implementing weekly multidisciplinary client progress review meetings.

Enhance Service Delivery (Long-Term)

Improve the quality and accessibility of services related to inpatient detoxification.

‣ Update: Detox services not yet initiated; focus on stabilizing existing operations. The plan also contains action plans focused on improving quality of care.

Workforce Sustainability (Long-Term)

Build and maintain a sustainable, high-quality workforce committed to providing excellent care through staff training and recognition programs.

‣ Update: Employees are being asked about training interests. Additionally, Employee Recognition Programs are in place, including the exploration of annual celebrations and team-building activities.

Transparency At Hope & Healing

Hope and Healing is committed to transparency and welcomes stakeholder involvement in our mission to provide exceptional care and support to our community. The full strategic plan is available upon request for those seeking more detailed information. Please contact us to learn more.

With locations in Mesa, Scottsdale, Phoenix, and Surprise, AZ, Hope & Healing Addiction Treatment Centers are the premier Residential and Outpatient Treatment Centers in Arizona treating substance use disorder, trauma-related issues, mood and anxiety, and co-occurring disorders.